Shipping policy

Last updated: August 19, 2025

Swedishcandy4u ships orders from Sweden. This policy explains how we handle order processing, delivery, and shipping charges.

Order processing

  • We process orders on business days (excluding Swedish public holidays).

  • Processing begins once payment is confirmed. If an item is out of stock or requires special handling, we will contact you before dispatch.

Shipping methods and delivery times

  • We ship with reliable carriers and provide tracking whenever available.

  • Delivery estimates shown at checkout are indicative and may vary due to carrier capacity, weather, or other factors outside our control.

  • Remote or hard-to-reach locations may require additional transit time.

Shipping costs

  • For most orders, shipping is calculated at checkout based on destination, weight/volume, and chosen service.

  • For large quantities, bulk, or pallet shipments, shipping may be calculated after the order is placed. If this applies, we will email you a freight quote for approval before dispatch. If you do not accept the quote, you may cancel the order for a full refund.

Bulk and wholesale quantities

  • Large or heavy orders may be shipped on a pallet or in multiple cartons.

  • We will confirm the service level, insurance (if applicable), and any special delivery requirements with you before shipping.

Addresses and delivery

  • Please provide a complete and accurate delivery address. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If a parcel is marked delivered by the carrier but cannot be located, contact us within 7 days so we can investigate with the carrier.

Uncollected or refused parcels

  • Parcels not collected from pickup points or refused at delivery may be returned to us. We may deduct the carrier’s return costs and a reasonable handling fee from any refund, where permitted by law.

Damaged or missing items

  • Inspect your order upon delivery. If items are damaged or missing, contact us with photos and your order number within 48 hours so we can file a claim with the carrier and arrange a solution.

International shipping, customs, and taxes

  • Orders shipped outside the EU/EEA may be subject to customs duties, taxes, and fees charged by the destination country. These charges are the customer’s responsibility.

  • We cannot mark orders as gifts or declare a lower value.

Pre-orders or backorders

  • If your order contains pre-order or backorder items, we may ship items together or in separate shipments. We will inform you of the expected timeline.

Delivery delays

  • We do our best to meet the stated timelines, but delays can occur due to carrier disruptions or events beyond our control. We’ll keep you updated if we become aware of a significant delay.

Contact

Questions about shipping or a specific order?
Höglands Godis Grossist AB (Swedishcandy4u)
Rosenborgsgatan 31, 561 31 Huskvarna, Sweden
Email: shopify@swedishcandy4u.com